When things go wrong, travel companies used to refund your money. Now, many are offering only partial credits, loyalty points, or small vouchers — what I’m calling coupon justice. These microrefusals are a quiet but significant shift in how airlines, hotels, and booking platforms handle customer complaints. Instead of restoring what you lost, they’re giving you a token gesture and keeping the rest. I want to explore how widespread this new practice has become, whether it’s legal, and what it means for travelers’ rights. Is this the next evolution of corporate customer service — or just another way to deny real refunds? From travelers, I'd love to know: Have you received a partial refund, voucher, or “goodwill” credit instead of a full refund for a service failure? How did the company justify it, and were you able to push back or appeal successfully?

posted10/13/2025

deadline10/16/2025

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