Travel companies are quietly rolling out artificial intelligence systems that can cost you big — often without your knowledge or consent. From Hertz’s AI-powered vehicle scanners that automatically bill customers for alleged damage, to hotel smoke detectors that detect vapor and send guests a fine, to airlines that use AI pricing models to determine how much you’ll pay for fares or upgrades, the tech is everywhere. I’m looking for first-hand accounts from travelers who have encountered these AI systems — whether it was a surprise bill from a rental car company, a smoking fee you didn’t expect, or a strangely high airfare or upgrade price that felt suspicious. What happened, how did you respond, and were you able to fight the charge? I also want to hear from industry and consumer experts on how these systems work, whether they’re fair, and most importantly, how travelers can protect themselves before they book — and after they get the bill.

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The Department of Transportation just dropped a proposed rule that would have required airlines to compensate U.S. travelers for delayed flights. Behind the scenes, the airline industry is lobbying to undo even more consumer protections — from refund requirements to fee disclosures. I'm researching a story about which rules are most at risk of being rolled back, and what travelers can do to protect themselves if airlines get their way. I'm looking for air travelers who’ve already felt the sting of weakened protections. Maybe it was a delayed refund, being forced to accept a credit, or a surprise airline fee. I'm interested in hearing your personal stories about what happens when rules vanish and passengers are left to fend for themselves. For industry experts, I'd love to know which DOT regulations are most vulnerable. How would repealing these rules affect travelers? And what steps can consumers take now to safeguard themselves? If you’ve experienced any of this, I'd love to hear your story.

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