AI is making travel easier than ever to scam people who are booking travel. From deepfake customer service agents to AI-generated phishing emails posing as airline reps, the latest scams are smarter, faster, and harder to detect. Travelers often think they're too savvy to fall for a fake chatbot or AI voice clone — until it happens to them.
I'm working on a story about AI-driven travel scams. Have you been tricked by a suspiciously smart chatbot, voice message, or email while booking a trip or resolving a travel issue? What gave it away? What happened next?
Which AI scams are most common in travel right now? What red flags should consumers watch for? And what should you do if you’re fooled?
The Department of Transportation just dropped a proposed rule that would have required airlines to compensate U.S. travelers for delayed flights. Behind the scenes, the airline industry is lobbying to undo even more consumer protections — from refund requirements to fee disclosures.
I'm researching a story about which rules are most at risk of being rolled back, and what travelers can do to protect themselves if airlines get their way.
I'm looking for air travelers who’ve already felt the sting of weakened protections. Maybe it was a delayed refund, being forced to accept a credit, or a surprise airline fee. I'm interested in hearing your personal stories about what happens when rules vanish and passengers are left to fend for themselves.
For industry experts, I'd love to know which DOT regulations are most vulnerable. How would repealing these rules affect travelers? And what steps can consumers take now to safeguard themselves?
If you’ve experienced any of this, I'd love to hear your story.